Help Center
Frequently Asked Questions
Common questions about Andes remanufactured heavy equipment, warranty, logistics and customization.
The standard remanufacturing cycle is 10–15 days for Standard Tier, 20–30 days for Platinum Tier, depending on model complexity. Rush orders can be prioritized upon request.
Standard Tier: 1-year technical support covering core hydraulic, electrical and structural defects.
Platinum Tier: Lifetime technical support + premium brand wear parts only, no second-hand refurbished parts used. All tiers include video guidance and spare parts supply.
Yes. Andes ships to 60+ countries across Latin America, Africa, Southeast Asia and the Middle East. We handle FOB/CIF/DDP terms, customs documentation, inland trucking and Ro-Ro / container loading at Chinese ports. Full logistics coordination is included.
Absolutely. We offer tailored bucket sizes, boom/arm extensions, hydraulic breaker piping, additional ROPS/FOPS protection, operator cabin upgrades (A/C, radio), wear-resistant coatings and brand-specific wear parts. Contact our engineers with your project requirements.
Send us your machine model, required tier, target destination and any customization via the homepage form, email to andes@andes.com.cn, or WhatsApp +86 133 4789 4568. We usually reply with a detailed proforma invoice within 24 hours (business days, China timezone).
We accept Telegraphic Transfer (T/T) with 30% deposit + 70% balance before shipment irrevocable Letter of Credit (L/C at sight) issued by top-tier banks, and for registered clients — installment terms for repeat orders. All prices are quoted in USD.
Still need help?
Our engineering and after-sales team is available 24/5. Reach out directly for urgent cases or factory visits.
📞 Phone: +86 133 4789 4568
✉ Email: andes@andes.com.cn
💬 WhatsApp: Chat now for real-time response
